Privacy Policy

1. Introduction

At Brixor, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation or use our bathroom installation services.

We handle all personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Brixor is a Home Improvement Company providing predominantly bathroom design, supply, refurbishment and installation services.

Business Name: Brixor
Business Address: 27 Old Gloucester Street, London WC1N 3AX
Email: brixorhm@gmail.com
Telephone: 07301899186
Website: www.brixor.co.uk

We are the data controller responsible for your personal information.

3. Information We Collect

We may collect and process the following information:

Your name and contact details, including telephone number, email address and home address.
Property details relevant to your bathroom installation or home improvement.
Photographs or videos of your existing bathroom or property.
Details of your bathroom requirements, preferences and project specifications.
Quotation, invoice and payment information.
Correspondence between you and our company.
Website usage information, including IP addresses and cookies where applicable.

We only collect information that is necessary for providing our services and running our business.

4. How We Use Your Information

We may use your personal information to:

Respond to enquiries and requests for quotations.
Arrange site visits, consultations and measurements.
Prepare bathroom designs and installation proposals.
Provide bathroom installation and refurbishment services.
Process payments and manage invoices.
Communicate with you about your project.
Handle complaints, warranties and aftercare enquiries.
Improve our website and customer experience.
Send promotional information where we have the appropriate permission or other lawful basis.

5. Lawful Basis for Processing

We process your personal information under the following lawful bases:

Contract: To provide quotations, enter into agreements and carry out bathroom installation services.
Legitimate interests: To manage our business, respond to enquiries and improve our services, where your rights do not override our interests.
Legal obligation: To comply with tax, accounting and other legal requirements.
Consent: Where you have given permission for specific activities, such as certain types of marketing or non-essential cookies.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share relevant information with trusted third parties where necessary to operate our business, including:

Suppliers and bathroom product manufacturers.
Plumbers, electricians, tilers and other installation subcontractors.
Payment processing providers.
Accountants and professional advisers.
Website hosting and IT service providers.
Government authorities where legally required.

Any third parties receiving your information are expected to handle it securely and in accordance with applicable data protection laws.

7. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to customer information is restricted to individuals who need it to carry out their work.

Although we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure.

8. How Long We Keep Your Information

We only retain personal information for as long as necessary for the purposes for which it was collected.

Customer records, quotations, invoices and project information may be retained for accounting, legal, warranty and business purposes.

When information is no longer required, it will be securely deleted or destroyed.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of how we use your information.
Object to certain types of processing.
Request transfer of your information to another organisation where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in this policy.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://www.ico.org.uk

10. Cookies and Website Usage

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Some cookies are essential for the website to function. Other cookies, such as analytics and advertising cookies, may require your consent.

You can manage your cookie preferences through our website's cookie settings.

11. Marketing Communications

We may occasionally contact you with information about our bathroom installation services, special offers or updates.

We will only send electronic marketing communications where permitted by applicable data protection and electronic marketing laws.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link provided in our emails.

12. Links to Other Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services or legal requirements.

Any updates will be published on this page with a revised date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Brixor
Email: brixorhm@gmail.com
Telephone: 07301899186
Address: 27 Old Gloucester Street, London WC1N 3AX.

We will endeavour to respond to all privacy-related enquiries promptly.